What we collect
To run the product, we collect: the email address you give us, your account activity (what you save, restore and hand off), and basic technical records needed to operate and secure the service: timestamps and request metadata, plus your IP address in the few places where it protects the service — rate limiting, claiming a code or voucher, confirming that you control a machine, and actions by our administrators.
What we never collect
Renest is built around a hard rule we don't bend: your cloud provider credentials or storage bucket master keys never touch our servers. The pod agent that captures and restores your runs only ever holds a scoped, revocable drive token — not your RunPod, Vast, or bucket account keys.
Where your data lives
Account and metadata records live in our database provider (Postgres, hosted on Neon). The bytes of what you save — models, workflows, dependency locks — live in object storage (Cloudflare R2), filed by each file's checksum, so every file can be checked when it is restored. The database keeps each nest's name, sizes, file counts and checksums, and the metadata header of model files; your file names and your workflow are in the nest's manifest, which is stored with the files in object storage, not in the database.
Who else sees it
We use a small set of infrastructure vendors to run the service: Cloudflare (storage, CDN, DNS), Neon (database), Resend (transactional email — verification codes, hand-off notices), Stripe (payments) and Google Analytics (website visit statistics). We don't sell your data, and we don't share it with anyone else for marketing purposes.
Cookies and analytics
The web console sets one cookie to keep you signed in.
This website (renest.ai) uses Google Analytics to count visits and see which pages people read. It never receives your name or email, and we have switched off everything in it that is used for advertising. For visitors in the European Union and European Economic Area, the United Kingdom and Switzerland, it runs without cookies and only counts anonymous page views. Elsewhere it sets Google's analytics cookies, which you can block in your browser or with Google's opt-out add-on without losing anything on the site. We don't run advertising or ad-tracking pixels.
Your controls
- You can delete anything you've saved from the web console; deleted items sit in a trash window first, and stay recoverable until that window ends.
- You can close your account from Settings at any time; that switches off every access code straight away. What you stored is kept for 30 days — tell us within those 30 days and we will reopen the account — and is then erased for good, files included. If you would rather not wait, tick the box when you close and we start erasing right away.
- Erasing removes your account details, your nests and the files in them. Two things stay: records we are required to keep (payment and commission records), and a file whose identical copy someone else also holds — that copy is theirs, so it stays until they let it go too.
- Hand-offs (private asset transfers) are never public links — only someone with the hand-off code can claim one. The page a hand-off code opens is marked never-index and shows a summary — name, size, file count, dates — never the file names.
- One thing we cannot erase on request: our email provider (Resend) keeps its own delivery records — which address we sent to, and whether it arrived. Those records expire on their own 30 days after each send.
- Our servers keep request logs for 30 days and then delete them. Requests reach us through Cloudflare, so those logs see Cloudflare's address, not yours; the places where we do keep your IP address are listed under "What we collect".
Questions
Reach us at support@notify.renest.ai. Renest and the hosted service (app.renest.ai) are operated by Tensor Logic Digital, LLC, a Wyoming limited liability company.